Reader Question: How To Use Hilton Be My Guest Certificate?

A LoyaltyLobby reader sent us a question about the Hilton Be My Guest Certificate and how to use it.

Readers are encouraged to send us questions, comments, or opinions by email, Facebook, Twitter, or Instagram. We’ll try to cover them here several times a week.

You can access Hilton here.

Email From The Reader:

I have won the standard room. I notice the pics posted have the names blacked out, mine doesn’t have my name. Can u please help me with this? I’m not understanding.

Hilton usually awards these Be My Guest certificates for issues at their branded properties that the hotels have not corrected or they have failed to compensate guests for inconveniences adequately.

These certificates are really flexible but don’t come with adequate information on how to redeem them.

This specific certificate has the following small print:

Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any Hotel within Hilton Worldwide portfolio of brands.

These certificates are usually only valid for a night at a brand that is listed on the certificate, but the text in this instance is crystal clear that it is valid for a night at any Hilton Worldwide portfolio of brands, i.e., can be used for a night, at Waldorf-Astoria or LXR.

The only day it cannot be used is “New Year’s Eve.”

Here’s How To Search:

In this instance, you can pull up any Hilton-affiliated hotel as the voucher is valid for any Hilton-affiliated property.

You need to ensure you book the “standard” room as they are not always well identified. Then, you need to book the most flexible rate that is not prepaid. No need to use prepaid or noncancelable rates.

Here’s this voucher would wipe the $2,500 charge for the night.

When checking in, you hand the certificate, and the property charges the night to an internal Hilton account. You will likely get points for the booked price, qualifying nights, and any possible elite benefits.

Previous Be My Guest Certificate Coverage:

Reader Question: Where & How To Use Hilton Be My Guest Certificate? (August 2022)

Hilton Now Allows Members To Convert “Be My Guest” Certificate To Honors Points? (May 2021)

Reader Question: Hilton Be My Guest-Certificate? (February 2019)

Reader Question: How To Use Hilton’s Be My Guest-Certificate? (August 2018)

Compensation Clinic: Using A Hilton Be My Guest Certificate At The DoubleTree Shanghai-Pudong (December 2017)

Reader Question: Hilton Be My Guest-Certificate For Hampton Inn Stay? (July 2017)

Reader Question: How To Make Hilton Booking Using Be Me Guest-Certificates? (May 2017)

Reader Question: How To Use Hilton Be My Guest-Certificate? (February 2017)

Hilton Customer Relations Now Puts Limitations On ‘Be My Guest’ Stay Certificates – New Years Eve Excluded! (January 2017)

Hilton Be My Guest Certificate (May 2016)

Hilton Be My Guest Certificate (June 2012)

Conclusion

These Hilton’s Be My Guest certificates are incredibly flexible. You book the best flexible standard rate at the property you want to redeem and just hand the voucher over when checking in.

These are usually issued for challenges at their branded properties that have not been fixed, and the nightly charge is then charged back to the offending hotel.

In the reader’s case, there appears to have been a Hilton and Tim Horton promotion, and the reader got lucky and won the certificate. Now, only use it most beneficially!