IHG’s guest loyalty program went through a refresh in the spring of 2022 that included a name change to IHG One Rewards and the launch of Milestone Rewards.
Everything hasn’t exactly gone to plan with Food & Beverage Rewards, which were already extended once due to rollout delays, and Confirmable Suite Upgrades. Issues with these two reward types continue.
You can access IHG One Rewards here.
READ MORE: IHG One Rewards Rate & Bonus Points Offers
Food & Beverage Rewards Extensions (Second Round)
All the December 31, 2023, expiring Food & Beverage Rewards have a new expiry date of June 30, 2024. There has been no word or communication from IHG to IHG One Rewards members about this change.
Food & Beverage Rewards Rollout Issues
IHG One Rewards Food & Beverage Award Delay – Expiry Extended Through December 31, 2023 (December 2022)
IHG Food & Beverage Rewards Now Available At Select US & Canada Hotels (February 2023)
Reader Question: When IHG Food & Beverage Rewards Can Be Used In UK & Europe? (May 2023)
IHG Food & Beverage Rewards Now At Select Brands Worldwide + Select Service Hotels Soon (May 2023)
IHG’s Misleading Email About Food & Beverage Rewards (May 2023)
IHG Food & Beverage Rewards Redemption Process: Case Regent Hong Kong (June 2023)
IHG Food & Beverage Rewards And Qualifying Spend (June 2023)
Compensation Clinic: IHG Deposits Points Due To Unable To Use F&B Rewards (August 2023)
Confirmable Suite Upgrade Rollout Problems
IHG Confirmable Suite Upgrade Experience Case: InterContinental Paris Le Grand (August 2022)
IHG Confirmable Suite Upgrade Success: InterContinental Sydney (March 2023)
IHG Suite Upgrades Can Now Be Used For Award Nights (June 2023)
IHG Confirmable Suite Upgrades Can Now Be Applied For Award Reservations (August 2023)
IHG Confirmable Suite Upgrades & Awards: Case – InterContinental Bangkok (October 2023)
Conclusion
I am glad that IHG decided to do the right thing and extend these Food & Beverage Rewards again due to the botched launch and rollout of the program refresh.
It is mind-boggling that IHG cannot clearly communicate anything surrounding these Food & Beverage Rewards and Confirmable Suite Upgrade to program members, updating them about the rollout process beyond slight updates to the T&Cs or FAQs.
Overall, these IHG One Rewards program changes have been positive, but why not properly plan, execute, and communicate?
